Assistant Boutique Manager

Reference Code: 34261

Assistant Boutique Manager

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

At IWC North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

ASSISTANT BOUTIQUE MANAGER - IWC, VANCOUVER

OVERVIEW: Assist the Boutique Manager with the overall management of the Boutique to insure profitability, Brand recognition, team development, superior customer service and customer database building, while adhering to IWC policies and procedures.

KEY RESPONSIBILITIES:

• Achieves monthly and yearly Boutique turnover and KPI targets set by the brand
• Sets goal for all sales associate and motivates team on a daily basis
• Contributes to overall training and development of sales associates (coaching)
• Holds briefings to insure consistent communication and information level
• Upholds company’s customer service standards
• Is responsible for developing the customer database
• Develops external relationships to ensure maximal exposure
• Contributes to Boutique stock management, reviews stock levels and communicates
• product needs
• Assists the Boutique Manager in the Boutique administration (cash flow, shipments,
• repairs, security)
• Insures team understanding and adherence to company policies and procedures
• Insures all visual directives are respected and executed (cleanness, merchandising,
• team grooming)
• Represents the Brand inside and outside the Boutique
• Insures communication with platform management and headquarters in the absence
• of the Boutique Manager

QUALIFICATIONS:

• Minimum 3 years of experience in luxury environment, ideally in a sales function
• Minimum of Bachelor’s degree
• Strong sense of luxury service and aesthetics
• Result and action oriented with strong entrepreneurial mindset
• Good interpersonal competences and empathic
• Good analytical and organizational skills
• Excellent communicator, able to develop a network

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.