EC Manager

Reference Code: 26287

EC Manager

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

**Position Title: EC Manager
Department: Marketing
Reports to: Digital & e-Commerce Manager **

Mission
The role is to lead IWC’s EC business on Tmall platform to deliver revenue ambitions and achieve operational & marketing targets. S/HE is expected to develop integrated sales & marketing strategy and work with external partners and internal stakeholders to deliver the aligned results.

Main Responsibilities
1. Strategic planning
 Initiate brand strategy on Tmall to drive business growth including but not limited to new customer acquisition, novelty launch, seasonal promotion, social CRM, etc.
 Develop holistic plan to pitch and cooperate with Tmall IPs based on brand marketing & product calendar.
 Establish good relationship with Tmall Luxury Pavilion, category and marketing IP teams, seeking for resource support and platform priorities.
2. Flagship Store Operation
 Manage and guide TP’s operation strategies, plans and execution in terms of merchandising, activity planning, page/banner design, paid & free traffic, content marketing, customer service, logistic delivery, CRM, databank performance, etc.
 Lead TP to improve and optimize store design and UX leveraging Tmall/vendor’s new tools.
 Direct and implement regular Tmall event to generate more traffic and sales.
 Evaluate the performance of key metrics like UV, CVR, AUS, Refund/Return rate, AIPL on daily basis.
 Monitor TP’s daily operation to ensure brand equity and business target are well addressed.
3. In-Tmall Marketing & CRM
 Take charge of all in-Tmall content marketing, both public and private domain, incl. Weitao, Brand Hub, campaign pages, short video distribution, KOL and content channels management, etc.
 Execute all Tmall related marketing campaigns, incl. IP collaboration, LP & watch category events.
 Develop and lead TP to execute in-Tmall CRM mechanism & communications based on brand CRM guidelines to drive member growth, retention & conversion.
4. Business Analysis & Reporting
 Ongoing analysis and reporting (daily, weekly, monthly basis) of key business metrics including sales, merchandising, traffic, conversion, customer database and behavior, marketing campaign results, etc.
 Track and analyze key players’ activities and performance in Tmall platform
5. Finance Management and Technical Support
 Manage all Tmall channel related finance procedures, incl. TP commissions, Alipay accounting, routine payment, A&P tracking, etc.
 Support in group platform technical maintenance and implementation, responsible for Tmall store related testing, etc.

Knowledge and Professional skills

• Proven experience with end to end operation leadership experience in eCommerce area (8+ years) and strong background in Tmall store operation (5+years) is a must
• ECRM or EC-media/performance marketing experience is a plus
• Data driven mindset, able to manage and lead from strategic point of view
• Experience in luxury and prestige industry related brand is a plus
• Strong communications skills in English and Chinese, written and oral
• Excellent interpersonal skills with strong adaptability into a dynamic environment
• Preferred to be creative with entrepreneurship spirit and can work independently
• Bachelor degree or above in relevant major