精品店-店铺售后服务专员

参考代码: 44463

精品店-店铺售后服务专员

瑞士制表品牌沙夫豪森IWC万国表自1868年起一直制作非凡的高级钟表，在作品中糅合最高精准度与独特设计。作为世界先锋高级腕表品牌之一，IWC万国表致力实践先驱精神及创意才能，以达致成功。

MAIN PURPOSE
Create a welcoming atmosphere; provide consistency friendly and welcoming service to guest.
Receiving /register the guest repairs into the Saphir system, ensure Lead-time and pricing provided to the customers are reasonable and accurately, brand policy and target lead time are followed up accurately.

KEY RESPONSIBILITIES

Key responsibility 1
To ensure the working area is in mint/ tidy condition, personal working area (front office and back office) is in a impeccable cleanliness, keeping self up in a fresh appearance in any time.

Key responsibility 2
Greet and welcome customers initiatively, always use appropriate langue during the
communication, make an effort to delight customers beyond the call of duty.

Key responsibility 3
Handle customer requests, and suggestion in a polite and positively manner, by requiring analysis of situations to determine best use of resources. Serves as liaison between the customer and technician

Key responsibility 4

• To ensure the Lead-time and pricing provided to the customers are reasonable and accurately, brand policy and target lead time is followed up accurately.
• To register the repair orders from walk in customers and local dealers in Saphir
• To ensure the estimate management in Saphir for RO which Technical Evaluation is done within 48 hours after registration
• To invoice of repair orders and sales of accessories to both end customers and local dealers.
• To ensure all the customers of delayed repairs been well informed beforehand.
• To follow up strictly group’s guideline on quotation , service contents and brand policy
• To check and close cash register and transmit to the CS Officer
• Contact end customers and dealers for the collection repaired items;
• Open, close and reconcile the cash register on a daily basis.

Key responsibility 5
To revert to CS Officer in case of special RO, difficult claim to handle at the counter or for any deviation

Key responsibility 6
Weekly duties:

• To follow up to remind customers if items remain uncollected
• To participant in the physical stock take and discrepancy analysis
• To follow up in confirmation on the quotation with guest
• To monitor the Data entry of SP and Accessory Orders

REQUIREMENTS:

• Customer Oriented
• Excellent communication skill,
• Organized and detail orientated
• 2 years working experience in a similar position is preferable
• Ability to work under pressure

• Bachelor Degree

• Good English skills is preferable