e-Commerce Sales Advisor - IWC (German speaking)

Reference Code: 35185

e-Commerce Sales Advisor - IWC (German speaking)

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

WHO ARE WE?

Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world’s leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.

Our IWC regional office in Amsterdam manages all Sales & Marketing operations in the Benelux and Scandinavian region.

WE RECRUIT
for an empathic professional who understands that luxury is not only a product, but an experience and emotion. As an advisor to our clients, you will play the key role in crafting the special moments with their loved ones.

Build strong and lasting relationships with our customers and create stories that will become priceless memories.

KEY RESPONSIBILITIES

You are the voice of IWC for our clients, as you will build and maintain strong relationships with them. While advising via phone and web-based channels, you are responsible for upholding excellent level of customer support that coincides with the quality our Maison represent in the market.

Aside from being the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customer at the highest level. As a specialist in your field, we will support you to deliver expert knowledge on the collection, while providing the highest quality of service. Operating within our guidelines and being a part of our exciting growth, will allow you to further your market knowledge and develop with our department.

In short:

• you are the main point of contact for our clients (phone, email, live chat, social media and other channels) - B2C

• you are building your own e-Commerce client portfolio thanks to clienteling activities you are conducting
• you support boutique and are in synergy with retail.
• your focus is in providing excellent support and quality of service to our customers
• you will master the extensive yet intriguing product knowledge and the tools we use
• you will operate within our guidelines to uphold the quality our Maison represents
• provide and be open to constructive input for further development of yourself, your team and our department

YOUR PROFILE
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our e-Commerce Sales Advisor. Your background in retail, hospitality and customer support and service, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality our Maison personifies. As a good team player, you are flexible, positive, dedicated and a multitasking wizard.

You must be able to demonstrate the following key capabilities:

• Excellent understanding of customer service
• Keen sales skills
• Computer literacy
• Written and verbal communication skills in German
• Be constructive in difficult situations
• Collaborate with others to enhance work processes, tools and governance
• Be eager to learn new competencies, capabilities and knowledge

WE OFFER
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission, and a full reimbursement of travel costs.

If this opportunity sounds like a good challenge to you, we would like to hear from you.