精品店-店铺经理
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参考代码: 34159
精品店-店铺经理
瑞士制表品牌沙夫豪森IWC万国表自1868年起一直制作非凡的高级钟表,在作品中糅合最高精准度与独特设计。作为世界先锋高级腕表品牌之一,IWC万国表致力实践先驱精神及创意才能,以达致成功。
Mission:
The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.
Responsibilities:
- Leading boutique-operations and the team in an efficient manner by example
- Responsible for the operations and result of the boutique; sales, client experience, operations,
- profitability
- Building and maintaining strong relationships with clients and stakeholders as well as office team
- Know IWC’s history, products and partnerships as well as the watch industry
- Identify business needs and turn into individual actions and objectives
- Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS
- Host clients and other stakeholders with the ability to provide outstanding personalized customer experience
- Establish strong personal relationships with clients from different backgrounds
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Maintain the boutique according to global IWC visual merchandising standards
- Conduct in-store training and daily briefs
- Monitor and assess team and individual performances
- Develop, motivate and retain the team. Identify, recruit and develop talents and new team members
Profile:
- 4-5 years of boutique management experience or equivalent experience in hospitality
- Strong leadership skills, high emotional intelligence and general education
- Ability to lead and develop talents / team members
- Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
- Strong selling skills and result-oriented
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Excellent communicator with ability to develop strong networks
- Fluent in local language and English and ideally one more relevant tourist language
- Applicants with background in Sales or Hospitality preferred
- Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
Über uns
IWC Schaffhausen ist ein Schweizer Hersteller von Uhren des Luxussegments. Das Unternehmen gehört zum Schweizer Luxusgüterkonzern Richemont. Mehr über IWC Schaffhausen