Wholesale Operations Coordinator

Reference Code: 27803

Wholesale Operations Coordinator

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

At IWC North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHOLESALE OPERATIONS COORDINATOR - IWC NEW YORK CITYMAIN PURPOSE

Wholesale Operations Coordinator is responsible for providing operational and administrative support to IWC wholesale team.

KEY RESPONSIBILITIES

• Respond to authorized retailer questions regarding product, price, availability and delivery
• Resolve customer issues and develop appropriate solutions
• Coordinate good receipts of consignment and regular merchandise in SAP system
• Watch and Accessories wholesale order management: order entry, processing and tracking of sales orders and consignments
• Update SAP system monthly for upcoming deliveries from Europe
• Interact daily with all areas of the Company, including but not limited to staff in Europe, credit/finance department, logistics and after-sales service
• Develop in-depth knowledge about current and past watch collections
• Responsible for answering repair questions from authorized retailers, boutiques and call center help them solve any issues (delays, pricing, client frustration) and offer excellent customer service
• Problem solver for all account issues (inventory, pricing, shipping, and credit)

QUALIFICATIONS

• Ideal candidate will have 1-2 years of experience preferably in Wholesale Sales and Operations.
• Strong organizational and time management skills
• Proactive, problem solving mind set and team Player

Education:

• Bachelor’s degree

Technical Skills/Abilities:

• SAP preferred
• Full command of complete Microsoft Office with excellent Excel skills required
• Knowledge of merchandise process flows and retail math

Personal Skills:

• Problem solver/Sharp analytical skills
• Excellent interpersonal skills with the ability to resolve customer complaints and develop appropriate solutions
• Outstanding written and verbal communication skills
• Knowledge of the Luxury Watch or Jewelry Industry is a plus